Dab Pumps Spa jobs by role: Customer Service

About DAB   At DAB we are a global community of 1700 people. Our mission is to provide technological and sustainable solutions to handle water, which make us part of a needed change for our future. Our people culture is shaped by distributed leadership, embracing dynamic principles that promote an open and collaborative workplace where everyone can thrive and bring their best selves. Are you ready to grow with us?   POSITION  - IoT & Connected Systems Integration Specialist We are looking for an experienced and problem-solving oriented IoT & Connected Systems Integration Specialist to join our international and dynamic Customer Care team. In this role you will be responsible for ensuring the proper functioning of our connected systems, providing high-level technical support to our customers globally. What you will do - Troubleshooting: effectively analyze and solve technical issues related to our IoT systems, identifying root causes and proposing effective solutions; - Customer Technical Support: provide technical assistance, both internally and externally, to our partners and customers by guiding them in troubleshooting and optimal system configuration; - System integration: collaborate with development teams and stakeholders to ensure the optimal integration of our products with DAB digital services and other systems and platforms operating in the field of local supervision; - Data analysis: analyze data collected from IoT systems to identify trends, anomalies and opportunities for improvement; - Continuous improvement: collect feedback from customers and internal users to identify areas for improvement and propose new features; - Training and communication: provide technical training to both colleagues and customers on the functionalities of our DAB digital services and the best practices for the use of our IoT systems; -  Verification and validation: configure and manage test setups to validate our IoT solutions before they are released to the market, ensuring proper operation and alignment with quality requirements; -  Global and cross-functional collaboration: work closely with development, project management, sales and customer success teams internationally to ensure project success and customer satisfaction; -  Documentation: draw up and maintain technical documentation related to IoT systems. WHO you are - Bachelor's degree in Computer Engineering, Telecommunications or similar); - Experienced in the integration and management of IoT and IoT Edge systems, with a deep knowledge of the dynamics of integration between devices and operating flows; - Problem solving and troubleshooting skills; - Good in communication and eager to collaborate with multidisciplinary teams; - Customer and quality-oriented approach; - Able to work with the main cloud architectures (AWS, Azure, etc.) and related technologies; - Good at using data monitoring and analysis tools; - Good at using industrial field communication protocols (Modbus, BACnet, etc.); -  Fluent in English, both written and spoken.   What you will find – A place where you can grow   - Flexible working practices in a dynamic workplace;   - Distributed leadership encouraging a “can do” attitude;   - Global and multicultural environment;   - Continuous learning approach;   - International cross-functional teams   - Equal Employment Opportunity   We promote and support an inclusive culture, encouraging workforce diversity. We value at all qualified applicants without any form of discrimination, such as race, religion, sexual orientation, gender identity. Those aspects strengthen our competitive advantage by fueling innovation in a work environment where people can thrive and grow.     Target Hiring Range   DAB pay ranges for a job are based on the location specific market of similar jobs, according to third-parties salary benchmark surveys. Individual salary within that range, could vary for several reasons, including skills, capabilities, experience. 

About DAB At DAB we are a global community of 1700 people. Our mission is to provide technological and sustainable solutions to handle water, which make us part of a needed change for our future. Our people culture is shaped by distributed leadership, embracing dynamic principles that promote an open and collaborative workplace where everyone can thrive and bring their best selves. Are you ready to grow with us? Position - Technical Pre Sales Engineer We are looking for a smart and passionate Technical Pre Sales Engineer willing to work in an adaptive and multinational organization to join our DProject Regions Team. The main role is to support our sales force and customers in selecting the most appropriate DAB solution for their needs.  What you will do -  Second level support and interaction with our customers, sales colleagues and DProject colleagues in subsidiaries to select the most appropriate solution for specific project needs; - Provide advanced product and application information to our customers; - Feasibility studies and quotes for special products; - You will be part of a global DProject team, with the opportunity to discuss issues and share ideas with colleagues across the DAB group; - You will communicate and participate in daily staff meetings; - You will interact with many internal departments (R&D, Product Management, Logistics, Purchasing, etc.) and suppliers to provide the best possible support to our customers; - Once the experience and knowledge on the technical and company structure will be consolidated the coordination of the DProject regions team will be taken in charge. Who you are -  Degree in Engineering (electrical, mechanical, electronic, materials) or high school studies with at least three years of experience in these fields; - Fluency in English; Knowledge of Spanish and French will be considered a plus; - You’ve successfully coordinated a group of people, ensuring a good balance between results and people care (workload, training, task variety…); - Willingness to learn to keep up with the constant evolution of the market; - Excellent ability to work in a group, collaborating and providing support to maintain a proactive and positive environment; - Communication skills. What you will find – A place where you can grow - Distributed leadership encouraging a “can do” attitude; - Global and multicultural environment; - Continuous learning approach; - International cross functional teams. Equal Employment Opportunity We promote and support an inclusive culture, encouraging workforce diversity. We value at all qualified applicants without any form of discrimination, such as race, religion, sexual orientation, gender identity. Those aspects strengthen our competitive advantage by fueling innovation in a work environment where people can thrive and grow. Target Hiring Range DAB pay ranges for a job are based on the location specific market of similar jobs, according to third-parties salary benchmark surveys. Individual salary within that range, could vary for several reasons, including skills, capabilities, experience.

About DAB At DAB we are a global community of 1700 people. Our mission is to provide technological and sustainable solutions to handle water, which make us part of a needed change for our future. Our people culture is shaped by distributed leadership, embracing dynamic principles that promote an open and collaborative workplace where everyone can thrive and bring their best selves. Are you ready to grow with us? Position - Warranty & Returns Internship Join our Warranty & Returns Team as intern to learn the activities for managing and processing the After-Sales requests for Italian Customers, Export Distributors and DAB Subsidiaries; ensuring a smooth flow of the same liaising with Customer Service, Production and Logistic department teams.   How you will support the team: You will help the colleagues in the W&R and Customer Service team in their daily activities such as: -   Arranging the shipments of the material needed for the repairs and the replacements under warranty through Service and Maintenance Sales orders; - Managing the Returns from Sales networks; - Allocating material for the Service Orders and Maintenance Sales orders; - Creating the picking list for customers; - Updating the shipping calendar for Export customers; - Requiring availability dates from Scheduling and Procurement depts; - Arranging the airwaybills for express deliveries; - Entering manual transfer orders and generating delivery notes; - Scheduling picking with Italian/Export couriers; You will also be involved in project activities to improve the team performance and the Customer Experience, in specific: -  Designing and generation of tools and procedures to support the monitoring of SLAs, KPIs and Service Level Who you are - Studies in Economics, Human Studies or related (student or graduate); - Fluent English mandatory, other languages are a plus; - Very precise and accurate; - Able to organize and prioritize your tasks; - Proactive and problem solving oriented for continuous improvement; - Enjoy to collaborate with your teammates positively impacting to achieve the  goals of the team. Why you should join us: You will become an integral part of our Global Team where people are friendly and work together in a stimulating and fast-changing environment. You will get in contact with our colleagues worldwide and closely work with other departments, getting the overview about how a multinational organization works. Training will be core since the beginning: you will learn to use our main enterprise tools, in particular ERP (Infor), Excel, BI (Qlik Sense). Finally, we are offering monthly reimbursement from €600/monthly (gross), free canteen and IT toolset. What you will find – A place where you can grow - Distributed leadership encouraging a “can do” attitude; - Global and multicultural environment; - Continuous learning approach; - International cross functional teams. Equal Employment Opportunity We promote and support an inclusive culture, encouraging workforce diversity. We value at all qualified applicants without any form of discrimination, such as race, religion, sexual orientation, gender identity. Those aspects strengthen our competitive advantage by fueling innovation in a work environment where people can thrive and grow.