Dab Pumps Spa Inside Sales Associate Send

Summary Description

The inside sales position is a relationship, data and communication position that assists in new account setup and ongoing account maintenance.

Main Responsibilities:

• Generates revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information, and developing accounts
• Research existing accounts to ensure that contact information is correct and accurate
• Explain and communicate to customers DAB processes and features
• Account setup through leads and CRM
• Closes new accounts by answering telephone, and e-mail inquiries and verifying and entering information
• Work as a liaison between Order Fulfillment, Outside Sales, Pricing and Technical Support (Customer Care) teams
• D2B co-ownership
• Dotcom/ecommerce sales monitoring
• Fills orders by transferring orders to fulfilment, communicating expected delivery date, and explaining stock-outs
• Develops accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features
• Maintains communication by troubleshooting, reporting, and tracking problems
• Maintains and improves quality results by following standards and recommending improved policies and procedures
• Updates job knowledge by studying new product descriptions and participating in educational opportunities
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests
• Manage and maintain assigned regional account ownership
• Explores opportunities to add value to job accomplishments

Competencies & Skills:

• Data management, cleanup, and manipulation
• Meeting sales goals
• Client base segment knowledge
• Prospecting skills
• Technical understanding
• Strong spreadsheet skills
• Proven ability to building good relationships
• Data entry skills
• Customer focus

Education & Experience:

• BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred
• 3 to 5 years of industry sales experience
• Familiarity with MS Office software and Teams preferred
• Experience working with dotcom/ecommerce account preferred
• CRM experience preferred

DAB PUMPS is an equal opportunity employer and encourages workforce diversity.

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